Service Advisor

Modesto Subaru; Modesto (CA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Training & mentoring

Friendly environment

Subaru team passion

Happy associates

Job summary

Modesto Subaru is seeking an experienced Service Advisor to bridge customers and technicians, serving as the face of the service department.

You will greet customers, guide them through the service process, and ensure clear communication and satisfaction, while collaborating with technicians and keeping accurate service records. The role emphasizes a positive attitude and a commitment to exceptional customer service.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license.
• Experience with Reynolds and Reynolds DMS and Google Workspace is a plus.
• A passion for cars and the automotive industry.

Responsibilities

• Greet customers warmly and guide them through the service process.
• Consult with technicians to diagnose vehicle issues and recommend actions.
• Educate customers about services and products to aid decisions.
• Schedule appointments and manage the service workflow.
• Keep customers updated on service status and progress.
• Build relationships to ensure satisfaction and loyalty.
• Process payments and document service details accurately.

Skills

Customer service

Communication

Organization

Problem-solving

Interpersonal skills

Automotive knowledge

Education

High school diploma

Tools

Reynolds and Reynolds DMS

Google Workspace

Job description

Join the #SubaruLovesModesto Team as a Service Advisor!

We're not just looking for employees; we're searching for motivated, positive, and organized individuals to become part of our Subaru family. Think you've got what it takes?

About Us

Modesto Subaru, a proud member of the family-owned Stevens Management Company, is seeking an experienced Service Advisor to join our team! We are committed to providing exceptional service to our customers and fostering a positive and supportive work environment for our employees.

Job Summary

The Service Advisor acts as a bridge between our valued customers and our skilled service technicians. You will be the face of our service department, ensuring that our customers' needs are met with the highest level of professionalism and care.

Duties and Responsibilities

• Greet customers with a warm smile and guide them through the service process.
• Consultwith technicians to diagnose vehicle issues and recommend the best course of action.
• Educatecustomers about our services and products, helping them make informed decisions.
• Scheduleappointments, manage the service workflow, and keep customers updated on the status of their vehicles.
• Buildstrong relationships with customers to ensure their satisfaction and loyalty.
• Processpayments and ensure all service details are accurately documented.
• Collaboratewith technicians to order parts and maintain an efficient service process.

Qualifications

• High school diploma or equivalent.
• Valid driver's license.
• Experience with Reynolds and Reynolds DMS and Google Workspace is a plus.
• A passion for cars and the automotive industry.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• A positive attitude and a commitment to providing excellent customer service.

We Offer

• Competitive pay and benefits.
• Training and mentoring to support your professional growth.
• A friendly and supportive work environment.
• The opportunity to work with a team that is passionate about Subaru.
• And did we mention, we believe that happy associates make happy customers!

Ready to Join Our Team?

If you're ready to embark on a rewarding career with Modesto Subaru, submit your application today! We can't wait to meet you.