Automotive Service Advisor: Schedule, Diagnose & Delight Customers

Lexus-of-Winter-Par; Winter Park (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Lexus of Winter Park in Winter Park, FL is seeking a Service Advisor to sell and schedule service work, ensuring dealership standards for quality workmanship.

You will greet customers, document problems, write repair orders, communicate estimates, and provide updates on timing and costs.

Strong communication, knowledge of automotive systems, and the ability to work in a fast-paced environment are essential.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer-service skills.
• Knowledge of automotive systems and repair processes.
• Ability to explain estimates and services clearly to customers.
• Ability to prioritize and manage time effectively.

Responsibilities

• Schedule service appointments and collect customer and vehicle data.
• Greet customers and handle phone transactions.
• Write up vehicle problems on repair orders and test drive when needed.
• Provide accurate labor and parts estimates and obtain authorizations.
• Explain completed work and charges to customers; ensure satisfaction.

Skills

Good communication

Teamwork

Automotive knowledge

Attention to detail

Time management

Technical reading

Education

High school diploma or equivalent

Tools

Technical manuals

Job description

Lexus of Winter Park in Winter Park, FL is seeking a Service Advisor to sell and schedule service work, ensuring dealership standards for quality workmanship.

You will greet customers, document problems, write repair orders, communicate estimates, and provide updates on timing and costs.

Strong communication, knowledge of automotive systems, and the ability to work in a fast-paced environment are essential.