Automotive Service Advisor - Customer Care & Estimates

Lexus of Wesley Chapel; Tampa (FL); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

401K

Paid Vacation

Health and Dental Insurance

Life Insurance

Fitness Program

Short and Long term disability

Job summary

Lexus of Wesley Chapel is seeking a proactive Service Advisor to liaise with customers, assess automotive service needs, and prepare accurate repair estimates. You will verify warranty coverage, communicate with customers, and coordinate repairs with technicians to deliver a smooth service experience.

The role requires strong customer service, computer literacy, and sales ability to upsell services when appropriate. Equal opportunity employer and ongoing training provided.

Qualifications

• Experience in a customer-facing role within an automotive service environment.
• Ability to explain complex vehicle issues to customers in clear terms.
• Proficiency with dealership software and computer systems.
• Sales experience is a plus for upselling services.

Responsibilities

• Greet customers, listen to service requests, and document symptoms and vehicle history.
• Verify warranty and service coverage, and prepare cost estimates for approvals.
• Develop estimates by calculating parts, labor, and applicable deductibles.
• Create repair orders with detailed findings and recommended services; obtain approvals.
• Maintain customer rapport by communicating progress, pricing, and timelines clearly.
• Update service records and communicate new knowledge to the team.

Skills

Customer service

Sales experience

Computer proficiency

Explain tech concepts

Education

ASE Certification

Job description

Lexus of Wesley Chapel is seeking a proactive Service Advisor to liaise with customers, assess automotive service needs, and prepare accurate repair estimates. You will verify warranty coverage, communicate with customers, and coordinate repairs with technicians to deliver a smooth service experience.

The role requires strong customer service, computer literacy, and sales ability to upsell services when appropriate. Equal opportunity employer and ongoing training provided.