Automotive Service Advisor – Customer Experience Leader

Penske Automotive Group; Orlando (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health care (medical)

Dental coverage

Vision coverage

401k with company match

Career growth opportunities

Job summary

Lexus of Orlando, part of Penske Automotive Group, seeks an automotive Service Advisor to join our team and deliver extraordinary customer experiences. You will be the liaison between the customer and the service department, scheduling appointments, reviewing history, and providing accurate cost estimates.

We offer a Fortune 500 company environment with comprehensive benefits including medical/dental/vision and a 401k with company match, plus training and pathways for career growth in a

Qualifications

• Excellent communication and interpersonal skills with a focus on customer experience.
• Ability to schedule effectively, estimate services, and relay information clearly.
• Interest in automotive service and willingness to learn about repairs.

Responsibilities

• Schedule service appointments and greet customers in a friendly manner.
• Review service history and relay maintenance information to customers.
• Provide accurate cost estimates and document service details.

Skills

Customer service

Communication

Team player

Organizational skills

Strong work ethic

Fast-paced environment

Automotive knowledge

Education

High school diploma or equivalent

Job description

Lexus of Orlando, part of Penske Automotive Group, seeks an automotive Service Advisor to join our team and deliver extraordinary customer experiences. You will be the liaison between the customer and the service department, scheduling appointments, reviewing history, and providing accurate cost estimates.

We offer a Fortune 500 company environment with comprehensive benefits including medical/dental/vision and a 401k with company match, plus training and pathways for career growth in a