Automotive Service Advisor | Elevate Customer Experience

Rountreemooreford; Sarasota, Northern (FL, KY); Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision

Life insurance

Disability insurance

Health Savings Account

401(k) with company match

Paid Time Off

Employee discount programs

Referral programs

Job summary

Morgan Auto Group’s Lexus of Sarasota is seeking a qualified Service Advisor to join our dealership team. We offer a team environment, competitive benefits and ongoing training with opportunities for growth within the group.

As a Service Advisor you will greet customers, assess needs, estimate costs, coordinate repairs with technicians and ensure service excellence. You’ll be expected to build trust and drive customer satisfaction, with performance tied to add-on services where appropriate.

Qualifications

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to sell additional services when appropriate.

Responsibilities

• Greets customers promptly and provides professional service.
• Delivers accurate cost estimates and service timelines.
• Coordinates repair work with technicians to ensure first-time quality.
• Maintains clear communication with customers about status and progress.
• Secures customer approval for repairs and charges; reviews final invoices for accuracy.
• Strives to exceed OEM customer satisfaction targets and add-on sales.

Job description

Morgan Auto Group’s Lexus of Sarasota is seeking a qualified Service Advisor to join our dealership team. We offer a team environment, competitive benefits and ongoing training with opportunities for growth within the group.

As a Service Advisor you will greet customers, assess needs, estimate costs, coordinate repairs with technicians and ensure service excellence. You’ll be expected to build trust and drive customer satisfaction, with performance tied to add-on services where appropriate.