Automotive Service Advisor & Sales Specialist

Sun Auto Tire and Service; Crystal (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation

Paid Sick Time

Holidays (6)

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Employee Discounts

Advancement

Job summary

TGK Automotive in Minnesota is hiring Service Advisors/Sales to be the face of our shops and the primary contact for customers throughout the repair and maintenance process. We offer competitive compensation ranging from 70K to 90K per year, depending on experience, plus benefits including health coverage, paid time off, 401(k) with company match, tuition reimbursement, and advancement opportunities.

The Service Advisor/Sales role supports customer relations, quotes, upselling services and

Qualifications

• Possess a valid driver's license
• Must be able to work at least 5 days per week
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
• Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Job description

TGK Automotive in Minnesota is hiring Service Advisors/Sales to be the face of our shops and the primary contact for customers throughout the repair and maintenance process. We offer competitive compensation ranging from 70K to 90K per year, depending on experience, plus benefits including health coverage, paid time off, 401(k) with company match, tuition reimbursement, and advancement opportunities.

The Service Advisor/Sales role supports customer relations, quotes, upselling services and