Service Advisor

Sun Auto Tire & Service; Crystal (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation

Paid Sick Time

6 Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Company Match

Discounted Services

Advancement opportunities

Job summary

TGK Automotive in Minnesota is hiring a Service Advisor/Sales to be the face of our shops and the main contact for customers throughout repair and maintenance, delivering a 5-star experience.

Compensation: 70K–90K per year (hourly + bonus opportunities). Benefits include health, dental, vision, life insurance, 401(k) with company match, tuition reimbursement, paid vacation and holidays.

Qualifications

• Must be able to greet customers professionally and document concerns clearly.
• Ability to listen and identify customer service needs accurately.
• Promote services and explain recommendations to customers.
• Provide accurate quotes and keep customers updated on progress.

Responsibilities

• Greet customers in person and by phone using company standards.
• Listen to concerns and document service needs with reference to history.
• Recommend services and convey additional recommendations from technicians.
• Promote services, parts and accessories to customers.
• Provide quotes including cost and time and update customers daily.
• Cashing out tickets with warranty explanations and inspections.
• Follow up after service and manage returns/warranty parts.
• Undertake other duties as assigned.

Skills

Customer service

Communication

Sales

Product knowledge

Job description

Overview

TGK Automotive is a locally-owned business serving our clients with honesty and integrity since 2007. We maintain the highest level of repair and service at a fair price and are devoted to client satisfaction.

We have IMMEDIATE openings for a Service Advisors.

The Service Advisor/Salesare essential team members as the face of the shops and the client's main point of contact throughout the repair/maintenance process. We service our clients with honesty and integrity, working as a partner to advise clients, build long-standing relationships and always providea 5-star experience. Service Advisors are responsible for selling and promoting all products and services offered by the company by following the company's store standards and expectations.

Compensation: Ranges from 70K to 90K per year; varies upon experience(Hourly + Bonus Opportunities)

Employee Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation, Paid Sick Time, and 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Essential Roles and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
• Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Qualifications:

• Posses a valid driver's license
• Must be able to work at least 5 days per week
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.