Service Advisor

Sun Auto Tire & Service; Eden Prairie (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation

Paid Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance

401(k) Retirement Savings Plan with 公司

Discounted Services on Personal and IM

Opportunity for Advancement!!!

Job summary

TGK Automotive in Minnesota is seeking Service Advisors/Sales to greet customers, assess repair needs, and quote services. As the face of the shop, you will build relationships and drive sales of parts and services while delivering a 5-star experience.

The role includes documenting concerns, communicating recommendations, and keeping customers updated on service progress. Benefits include competitive pay, tuition reimbursement, paid time off, health insurance, and a 401(k) with company match.

Qualifications

• Valid driver's license required.
• Must be able to work at least 5 days per week.
• Prior service advisor experience is helpful but not required.
• Professional appearance and ability to work in a process-driven environment.

Responsibilities

• Greet customers promptly in a professional and courteous manner in person and by phone.
• Listen to and document customer's concerns; inspect vehicle and reference service history to identify needs.
• Recommend services and clearly communicate additional recommendations from the technician.
• Promote sales of services, parts, and accessories and provide accurate quotes and progress updates.
• Follow procedures during checkout, review multi-point inspections and explain warranties.
• Conduct post-repair follow-up calls to ensure customer satisfaction.
• Track returns and warranty parts for individual customers.
• Other duties as assigned.

Skills

Driver's license

Customer service

Professional appearance

Process-driven

Job description

Overview

TGK Automotive is a locally-owned business serving our clients with honesty and integrity since 2007. We maintain the highest level of repair and service at a fair price and are devoted to client satisfaction.

We have IMMEDIATE openings for a Service Advisors.

The Service Advisor/Salesare essential team members as the face of the shops and the client's main point of contact throughout the repair/maintenance process. We service our clients with honesty and integrity, working as a partner to advise clients, build long-standing relationships and always providea 5-star experience. Service Advisors are responsible for selling and promoting all products and services offered by the company by following the company's store standards and expectations.

Compensation

Compensation: Ranges from 70K to 90K per year; varies upon experience(Hourly + Bonus Opportunities)

Employee Benefits

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation, Paid Sick Time, and 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!!!

Essential Roles and Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.

Qualifications

• Posses a valid driver's license
• Must be able to work at least 5 days per week
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance and proven ability to work in a process driven environment

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.