Automotive Service Advisor – Sales-Driven / Customer-Focused

Midas Auto Experts; Philadelphia (Philadelphia County); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Paid time off

Job summary

Midas Auto Experts is seeking a results-driven Service Advisor in Philadelphia to lead customer-facing sales conversations, present repair recommendations, and close approved work with integrity. You will be the voice of the shop, driving revenue while delivering a high-quality customer experience.

The role requires strong communication, the ability to close sales, and superior multitasking in a fast-paced retail environment. Training provided; weekend availability may be needed.

Qualifications

• Previous sales, service advisor, or customer-facing experience is preferred (automotive background helpful but not required).
• Strong communication and closing skills are essential.
• Ability to multitask in a fast-paced environment.
• Basic automotive knowledge (training provided).
• Comfortable using POS systems and computers.
• Reliable, punctual, and professional.
• Valid driver’s license and flexibility for retail hours, including weekends.

Responsibilities

• Own the counter: greet customers, assess concerns, and lead confident sales conversations.
• Sell maintenance and repair services: present inspections clearly and turn recommendations into approved work.
• Drive results: improve ARO, service conversion, and customer satisfaction.
• Build trust: listen to customer needs, explain repairs clearly, and follow up on estimates.
• Create accurate repair orders: document tickets, source parts, and communicate timelines.
• Partner with technicians to ensure thorough inspections and clear documentation.
• Close the loop: provide updates, handle objections, and secure approvals.
• Maintain standards: support cleanliness, organization, and professional shop appearance.

Skills

Sales-driven

Closing conversations

Customer-facing

Communication

Ethical selling

Job description

Benefits

• 401(k)
• Competitive salary
• Paid time off

At Midas, our Service Advisors are professional salespeople. If you thrive on closing, building trust, and seeing your numbers move every day, this role is built for you.

We are looking for a results-oriented Service Advisor who can confidently consult with customers, present repair recommendations, and close work ethically and consistently.

This is not a cashier role.

This is a front-line sales position with real accountability and opportunity.

The Role

As a Service Advisor, you will be the voice of the shop and the driver of revenue. You will guide customers through inspections, recommend needed services, and convert those recommendations into approved work — all while delivering a high-quality customer experience.

What You’ll Do

• Own the counter. Greet customers, assess concerns, and lead confident sales conversations.
• Sell maintenance and repair services. Present inspections clearly and professionally, turning recommendations into approved work.
• Drive results. Consistently improve ARO, service conversion, and customer satisfaction.
• Build trust. Listen to customer needs, explain repairs in plain language, and follow up on open estimates.
• Create accurate repair orders. Build computerized tickets, source parts, and communicate timelines.
• Partner with technicians. Ensure inspections are thorough, accurate, and clearly documented.
• Close the loop. Provide updates, handle objections, and secure approvals.
• Maintain standards. Support cleanliness, organization, and professional shop appearance.

Who We’re Looking For

This role is for someone who:

• Is sales-driven and competitive

• Is comfortable closing conversations and asking for the sale
• Takes ownership of results and performance
• Thrives in a fast-paced, customer-facing environmentCommunicates clearly, confidently, and professionally
• Values ethical selling and long-term customer relationships

Qualifications

• Previous sales, service advisor, or customer-facing experience (automotive preferred, not required)
• Strong communication and closing skills
• Ability to multitask in a fast-paced environment
• Basic automotive knowledge (training provided)
• Comfortable using POS systems and computers
• Reliable, punctual, and professional
• Valid driver’s license
• Ability to work a flexible retail schedule (including weekends)

Why This Role

• Performance-driven environment
• Opportunity to increase earnings through results
• Training and coaching provided
• Clear growth path to Assistant Manager or Store Manager
• Be part of a team that values accountability and winning