Automotive Service Manager/Advisor

Midas Auto Experts; Philadelphia (Philadelphia County); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Descripción de la vacante

A leading automotive service provider in Philadelphia is seeking an Automotive Service Manager to lead and manage the service department. This role involves overseeing technicians, ensuring exceptional customer service, and maintaining the organization of the shop. The ideal candidate has 2+ years of management experience and a general knowledge of automotive services. Midas prioritizes internal promotions and offers competitive benefits including health insurance and paid time off.

Formación

• Minimum of 2 years of store or service manager experience.
• General automotive knowledge is essential.
• Ability to work a flexible retail schedule including weekends and holidays.

Responsabilidades

• Lead and manage all automotive service technicians.
• Deliver exceptional customer service and consult with customers.
• Oversee vehicle inspections and make comprehensive recommendations.
• Discuss pricing estimates and promote shop service specials.
• Supervise up to ten employees and maintain overall cleanliness of the facility.

Conocimientos

Customer service disposition

Leadership ability

Team building skills

Good communication skills

Descripción del empleo

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for Automotive Service Managers/Advisors to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas automotive service manager, you will lead, manage and direct all automotive and general service technicians in the successful operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license