Automotive Service writer advisor

Midas LITTLETON 5265; Littleton (CO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Competitive salary

Dental insurance

Free uniforms

Job summary

Midas LITTLETON 5265 is hiring an automotive service person to manage service department activities and lead technicians in a busy shop. The role emphasizes delivering exceptional customer service and directing vehicle inspections, repairs, and pricing estimates.

Ideal candidates have at least 1 year of automotive service experience, strong customer service skills, and leadership ability. A valid driver's license is required, with weekend/evening shifts typical.

Qualifications

• Minimum of 1 year of automotive service experience is required.
• General automotive knowledge is required.
• Excellent customer service disposition is required.
• Good communication skills are required.
• Leadership ability is required.
• Team-building skills are required.
• Ability to work a flexible retail schedule including weekends, evenings and holidays is required.
• Valid driver’s license is required.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers.
• Follow up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts.
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials.
• Answer phones with the objective of getting the customer in.
• Supervise up to ten employees.
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks.
• Maintain inventory counts.
• Overall cleanliness and organization of the facility.
• Other duties as assigned

Skills

Customer service

Communication

Leadership

Team building

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• 401(k)
• Competitive salary
• Dental insurance
• Free uniforms

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for an automotive service person to help manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Service Advisor / Management role. We are looking for an upbeat, reliable person with great customer service skills.

Responsibilities

As a Midas automotive service person, you will help manage and direct all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Answer phones with the objective of getting the customer in
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• A minimum of 1 year of automotive service experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license