Service Advisor

Midas Alaska; Palmer (AK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Competitive salary

Dental insurance

Training & development

Job summary

Midas Alaska is seeking a Service Advisor to work directly with the Shop Manager and assist in directing all service department activities of a retail store selling tires and auto services. This role is a developmental path toward Shop Manager responsibilities, with training and internal promotion emphasized.

The ideal candidate brings 1+ year in customer service and POS experience, basic automotive knowledge, strong communication, and leadership.

Qualifications

• A minimum of 1 year of customer service experience.
• A minimum of 1 year of point-of-sale experience.
• Some general automotive knowledge.
• Excellent customer service disposition.
• Good communication skills.
• Leadership ability.
• Ability to work a flexible retail schedule including Saturdays.
• Valid driver’s license.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers.
• Follow up with customers, services requested, estimated completion times, etc.
• Oversee complete vehicle inspections and make recommendations—build repair orders and source parts.
• Deliver and discuss pricing estimates with customers and promote shop service specials.
• Assist Shop Manager to ensure estimates use correct parts and labor codes.
• Other duties as assigned.

Skills

Customer service

POS experience

Communication

Leadership

Flexible schedule

Driver's license

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Health insurance
• Paid time off
• Competitive salary
• Dental insurance
• Training & development

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for a Service Advisor to work directly with Shop Manager assist in directing all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Shop Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Assist Shop Manager in making sure all estimates are done using correct parts and labor codes
• Other duties as assigned

Qualifications

• A minimum of 1 year of customer service experience
• A minimum of 1 year of point-of-sale experience
• Some general automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Ability to work a flexible retail schedule including Saturdays
• Valid driver’s license