Customer Service Advisor – Automotive

Preferred Automotive & Tires Inc; Reno (NV); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Training and professional development

Career growth opportunities

Job summary

Preferred Automotive & Tires Inc in Reno, NV is seeking a friendly Customer Service Advisor to connect customers with our automotive service team. You will greet customers, explain services in plain language, coordinate with technicians, and keep customers informed from start to finish.

This full-time role offers hourly pay of $20.00–$25.00 with potential performance-based incentives and benefits. You don't need to be an expert on day one—bring a helpful, organized approach and a desire to learn.

Qualifications

• Excellent communication and listening skills.
• Ability to explain services in plain language.
• Professional, reliable and positive attitude.
• Strong organizational and time-management skills.

Responsibilities

• Greet customers in person, on the phone, or by email and ensure they feel heard.
• Explain recommended services, timelines, and costs clearly without jargon.
• Coordinate with technicians and managers to schedule and update appointments.
• Maintain accurate customer, vehicle, service, and appointment records.
• Follow up with customers to ensure satisfaction and resolve issues.

Skills

Customer service

Communication

Empathy

Multitasking

Organization

Driver's license

CRM knowledge

Scheduling

Tools

CRM software

Scheduling software

Job description

• Base Pay $20.00 - $25.00 / Hour

Customer Service Advisor – Automotive

Employment Type: Full-Time Compensation: $20.00–$25.00 per hour, depending on experience, with potential performance-based incentives

We’re Not Just in the Car Business — We’re in the People Business

At our core, we don’t just sell radiators or brake pads — we deliver peace of mind.

We make sure a customer's spouse isn't stranded at 8:00 PM. We help parents feel confident handing their kids the keys. We help make sure our customers can get to work, take care of their families, and rely on their vehicles when they need them most.

For us, automotive service is about more than fixing cars. It's about taking care of people.

If you're passionate about making someone's day better, solving problems, and creating an experience customers can trust, we want you on our team.

Position Summary

We are seeking a friendly, dependable, and customer-focused Customer Service Advisor to serve as a key connection between our customers and automotive service team.

You'll help customers navigate what can sometimes be a stressful experience by listening to their concerns, explaining the service process clearly, coordinating with technicians, providing timely updates, and making sure customers feel informed and valued from beginning to end.

You don't have to be an automotive expert on day one. We're looking for someone who genuinely enjoys helping people, communicates well, stays organized, and is willing to learn.

Customer Experience & Communication

Be the friendly face of our shop by greeting every customer warmly, whether in person, over the phone, or by email.

Listen carefully to customer concerns and make sure they feel heard and understood.

Explain recommended services, repairs, timelines, and costs clearly using everyday language rather than technical jargon.

Establish clear expectations regarding the service process and anticipated completion times.

Keep customers informed throughout the repair or service process.

Proactively communicate changes, delays, or additional service needs.

Follow up with customers to ensure they are satisfied with their experience.

Handle customer concerns professionally and empathetically.

Take ownership of problems and work toward solutions that build trust.

Service Coordination

Schedule, coordinate, and confirm customer appointments.

Gather accurate information regarding customer and vehicle concerns.

Communicate effectively with technicians, managers, and other team members.

Monitor vehicle progress throughout the service process.

Coordinate customer expectations with shop capacity and technician availability.

Maintain accurate customer, vehicle, service, and appointment records.

Ensure customer commitments and promised follow-up activities are completed.

Assist with keeping daily operations organized and efficient.

Communicate completed work and next steps clearly to customers.

Building Relationships & Customer Loyalty

Build genuine, long‑term relationships with customers.

Recommend appropriate services or maintenance based on customer and vehicle needs without using high‑pressure sales tactics.

Help customers understand the value and importance of recommended maintenance and repairs.

Follow up after service visits to thank customers and ensure they had a positive experience.

Address customer concerns quickly, professionally, and respectfully.

Create an experience that encourages customers to return and recommend the business to others.

Treat every customer with patience, respect, and professionalism.

Qualifications & Skills

What You Bring

A natural ability to connect with people and make them feel comfortable.

Strong verbal and written communication skills.

Ability to explain information clearly, professionally, and kindly.

Professional, reliable, and positive attitude.

Strong organizational and time‑management skills.

Excellent attention to detail.

Ability to manage multiple customers, appointments, and priorities simultaneously.

Strong problem‑solving skills and the ability to remain calm under pressure.

Ability to work effectively in a fast‑paced, team‑oriented environment.

Previous customer service experience in retail, hospitality, automotive, or another service‑based environment.

Valid driver's license.

Preferred Qualifications

Previous automotive service advisor, customer service, or automotive shop experience.

Experience scheduling appointments and coordinating customer services.

Familiarity with automotive repair or preventative maintenance.

Experience using customer relationship management (CRM), point‑of‑sale, scheduling, or automotive service software.

Experience handling customer concerns or service recovery.

Sales or consultative customer‑service experience is a plus.

Automotive experience is preferred but not required. Candidates with strong hospitality, retail, or other customer‑facing backgrounds who are eager to learn the automotive industry are encouraged to apply.

Physical Requirements / ADA Accommodations

To successfully perform the essential functions of this position, an employee may be required to:

Remain in a stationary position for periods of time while working at a desk, computer, or customer service area.

Frequently move throughout the office, customer service, and automotive shop areas.

Regularly operate a computer, telephone, tablet, and other standard office equipment.

Frequently communicate with customers, technicians, managers, vendors, and other team members.

Occasionally bend, reach, stoop, or crouch while performing job‑related activities.

Occasionally lift, carry, push, or pull items weighing up to approximately 25 pounds.

Safely navigate an active automotive environment that may include moving vehicles, automotive equipment, elevated noise levels, and varying indoor and outdoor conditions.

The employee must be able to perform the essential functions of the position, with or without reasonable accommodation.

Reasonable Accommodation

The company is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. Applicants or employees who require a reasonable accommodation to perform the essential functions of the position may request assistance through the appropriate company representative.

Why You’ll Love It Here

Competitive compensation of$24.00–$32.00 per hour, depending on experience.

Potential performance‑based incentive opportunities.

Benefits package.

Training and professional development opportunities.

Opportunities for career growth and advancement.

Supportive, team‑oriented work environment.

The opportunity to build meaningful relationships with customers.

Every day brings another opportunity to solve a problem and make someone's experience better.

We are an equal opportunity employer and consider qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.