Automotive Service Advisor – Premium Guest Experience

Del Grande Dealer Group; San Jose (CA); On-site; USD 36,000 - 150,000; Full time

Benefits offered by this job

Values-driven culture

Continuous career development

Medical, Dental, Vision

401k with company match

Employee Assistance Program with tele–

medicine and mental health resources

Exclusive Employee Vehicle Purchase +

Job summary

Del Grande Dealer Group in San Jose is seeking a Service Advisor to create a world-class automotive retail experience by assessing guests’ wants and needs in the service department.

You will write repair orders, coordinate check-in/delivery, communicate estimates, and advise guests on maintenance per manufacturers’ specs. The role demands strong guest service and coordination across the service flow.

Qualifications

• Commitment to excellent guest experience - on the phone, in the store, and after purchase.
• 1+ year of previous Service Advisor experience.
• Valid driver's license and insurable driving record, DMV check required.
• X-Time and CDK experience is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Greet guests, determine needs, and coordinate vehicle repairs using X-Time and CDK.
• Meet guests’ needs throughout the entire service process.
• Write Repair Orders, coordinate check-in and delivery, build estimates, track progress.
• Explain changes in estimates, obtain authorization for extra repairs.
• Advise guests on car care and manufacturer maintenance schedules.

Skills

Service Advisor experience

Guest experience commitment

Valid driver's license

Evenings and weekends availability

Tools

X-Time

CDK

Job description

Del Grande Dealer Group in San Jose is seeking a Service Advisor to create a world-class automotive retail experience by assessing guests’ wants and needs in the service department.

You will write repair orders, coordinate check-in/delivery, communicate estimates, and advise guests on maintenance per manufacturers’ specs. The role demands strong guest service and coordination across the service flow.