Automotive Service Advisor | No Weekends

Gastonia CDJR; Gastonia (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

PTO from Day One

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid Vacation

Disability Insurance

Employee Discount

Job summary

Parks Chrysler Dodge Jeep RAM Gastonia is seeking an experienced Service Advisor / Writer to join our busy service department. You will greet customers, review maintenance history, and prepare accurate estimates while coordinating with technicians to ensure timely repairs.

We offer a competitive pay plan and benefits package including medical, dental, vision, life insurance, 401(k), PTO from day one, paid vacation, and an employee discount program.

Qualifications

• Experience as a Service Advisor / Writer is required.
• High school diploma or equivalent.
• Valid in-state driver's license.
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.

Responsibilities

• Meet and greet customers and identify required maintenance.
• Advise customers on necessary/suggested services and promotions.
• Prepare itemized service estimates and explain to customers to gain understanding.

Skills

Service advisor experience

Customer service

Communication

Education

High school diploma or equivalent

Job description

2339 East Franklin Blvd., Gastonia, NC 28054

Automotive Service Advisor / Writer

Experience Required Earn $100,000+!

Generous Pay Plan + Great Benefits! PTO Awarded from Day One! NO WEEKENDS!

Parks Chrysler Dodge Jeep RAM Gastonia is proud of the expert, friendly, and knowledgeable staff we have, and we want you to join our team! We are proud to be the frequent recipient of FCA’s Customer First Award for Excellence. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.
We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success and are hiring now for an experienced Service Advisor / Writer . OUR BUSINESS IS BOOMING!!

Why Choose Parks Chrysler Dodge Jeep Ram Gastonia for Your Sales Career?
What sets us apart:

• Customer-First Culture : We prioritize relationships over transactions. Our team is known for building trust and delivering personalized service that keeps customers coming back.
• The Parks Promise : Our commitment to “More for Less” means competitive pricing, generous trade-in values, and a hassle-free buying process—making your job easier and more rewarding.
• Supportive Environment : You’ll work alongside knowledgeable professionals in a collaborative, high-energy setting where your growth is encouraged and your success is celebrated.

We Offer:

• Earn $100,000+!
• Generous Pay Plan
• Great benefits including Medical, Dental, Vision and Life insurance
• 401(k)
• PTO Awarded Day One
• Paid vacation
• Short-term and long-term disability (after one year of employment)
• Employee discount program
• Schedule appointments with customers
• Meet and greet customers
• Work with customer and technician to identify required maintenance using service history data
• Advise customers on necessary/suggested services, notify customer of any current special promotions and up-sell additional services
• Compute cost of replacement parts and labor to restore vehicle to condition specified by customer
• Estimate cost of mechanical, electric, or other repairs
• Enter itemized estimate on service order and explain estimate to customer to gain their understanding of all services provided
• Determine progress of repair/service orders and inform customer accordingly
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule
• Review results of customer satisfaction surveys with service manager
• Establish positive relationships with customers
• Meet the dealership's standards for repair/order production

Qualifications/Requirements – Service Advisor:

• Experience as a Service Advisor / Writer is required
• High school diploma or equivalent
• Valid in-state driver's license
• Professional personal appearance
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.

The Parks Automotive Group is an Equal Opportunity Employer