Automotive Service Advisor Hourly plus commission

Point S - Palo Cedro and Redding; Redding (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Flexible schedule

Free uniforms

Employee discounts

Job summary

Point S Redding/Palo Cedro is seeking a Service Advisor to be the main contact between customers and the service department. You will assess needs, recommend tires and services, and explain costs clearly while coordinating with technicians to ensure timely repairs.

We value customer service, stable hours, and opportunities for training and advancement. A high school diploma and valid driver's license are required; prior automotive service experience is a plus.

Qualifications

• High School Diploma or Equivalent required.
• Prior customer service experience preferred.
• Strong communication and problem-solving skills essential.

Responsibilities

• Perform duties of a Service Advisor.
• Understand service department processes and communicate with technicians.
• Provide clear explanations of tires, services, and costs.
• Schedule and coordinate service appointments.
• Upsell preventive maintenance when appropriate.
• Educate customers on routine maintenance and best practices.

Skills

Customer service

Communication

Time management

Sales skills

Education

High School Diploma or Equivalent

Tools

POS software

Appointment scheduling software

Microsoft Office

Job description

Benefits:

• 401(k) matching


• Employee discounts


• Flexible schedule


• Free uniforms


• Health insurance


• Paid time off

Benefits/Perks

• Paid time off


• Stable working hours


• Excellent Training - with opportunities for training and career advancement


• Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days


• Competitive wages


• 401(k) savings plan with company match

Job Summary

Are you ready to join the winning team? At Point S Redding/Palo Cedro, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.

Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle's needs. A Service Advisor must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, Medium Truck, TBR, Ag and Basic Mechanical.

Responsibilities

• Perform All Duties and skills of a Service Advisor


• Understand the skills and processes of Service Technician II (Retail & Commercial)


• Conducting an in-depth inspection of the customer's vehicle to identify apparent tire and level II mechanical issues.


• Documenting the customer's concerns and collecting relevant information.


• Recommending tires and basic services based on the vehicle's condition and the customer's concerns.


• Providing clear explanations of recommended tires and/or services, including costs and timeframes.


• Providing customers with accurate cost estimates for proposed tires and/or basic services.


• Scheduling of tires and basic mechanical service


• Higher level of communication with service technicians and customers.


• Suggest preventive maintenance services and upsell additional services when appropriate.


• Educating customers about the importance of routine maintenance.


• Ordering necessary Tires for customers.


• Understanding inventory and ensuring the availability of required tires.


• Educating customers on tire and basic service best practices and answering questions.

Qualifications

• High School Diploma or Equivalent


• Technical or vocational training courses in automotive repair, tire technology, or a related field a plus


• Willingness to pursue TIA certification with company support and assistance


• Valid driver's license and acceptable driving record required


• Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.


• Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.


• Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.


• Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.


• Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.


• Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).


• The ability to upsell services and products based on vehicle condition and customer needs.

Company Overview

Are you ready to join the winning team? At Point S Redding/Palo Cedro, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.