Automotive Service Advisor Hourly plus commission

Point S - Palo Cedro and Redding; Palo Cedro (CA); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Paid time off

Stable working hours

Excellent Training

Résumé du poste

Point S - Palo Cedro and Redding is seeking a Service Advisor to be the primary contact for customers and the service department. You will understand customer needs, recommend services, and clearly explain work and costs while coordinating with technicians.

Ideal candidates bring strong communication, a customer-service mindset, and reliability. The role offers opportunities for growth, training, and a stable schedule in our California locations.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license with acceptable driving record.
• Willingness to pursue TIA certification with company support.
• Experience in customer service within automotive sectors is preferred.
• Familiarity with automotive maintenance basics and tires.

Responsabilités

• Serve as the primary contact between customers and service department.
• Understand customer needs and recommend services and repairs.
• Provide clear explanations of work and costs to customers.
• Coordinate with technicians and manage service schedules.
• Prepare and present cost estimates for tires and services.
• Upsell preventative maintenance and additional services when appropriate.

Connaissances

Customer service

Communication

multitasking

Scheduling

Upselling

Problem solving

POS software

Appointment scheduling software

Microsoft Office

Formation

High School Diploma or Equivalent

Automotive training/tires knowledge

Outils

POS software

Scheduling software

Microsoft Office

Description du poste

Benefits

• 401(k) matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Paid time off
• Benefits/Perks
• Paid time off
• Stable working hours
• Excellent Training – with opportunities for training and career advancement
• Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
• Competitive wages
• 401(k) savings plan with company match

Job Summary

Are you ready to join the winning team? At Point S Redding/Palo Cedro, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.

Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle’s needs. A Service Advisor must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, Medium Truck, TBR, Ag and Basic Mechanical.

Responsibilities

• Perform All Duties and skills of a Service Advisor
• Understand the skills and processes of Service Technician II (Retail & Commercial)
• Conducting an in-depth inspection of the customer's vehicle to identify apparent tire and level II mechanical issues.
• Documenting the customer's concerns and collecting relevant information.
• Recommending tires and basic services based on the vehicle's condition and the customer's concerns.
• Providing clear explanations of recommended tires and/or services, including costs and timeframes.
• Providing customers with accurate cost estimates for proposed tires and/or basic services.
• Scheduling of tires and basic mechanical service
• Higher level of communication with service technicians and customers.
• Suggest preventive maintenance services and upsell additional services when appropriate.
• Educating customers about the importance of routine maintenance.
• Ordering necessary Tires for customers.
• Understanding inventory and ensuring the availability of required tires.
• Educating customers on tire and basic service best practices and answering questions.

Qualifications

• High School Diploma or Equivalent
• Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
• Willingness to pursue TIA certification with company support and assistance
• Valid driver’s license and acceptable driving record required
• Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.
• Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.
• Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.
• Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.
• Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.
• Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).
• The ability to upsell services and products based on vehicle condition and customer needs.

Company Overview

Are you ready to join the winning team? At Point S Redding/Palo Cedro, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.