Automotive Service Advisor - High-Energy, Customer-First

Baker Buick (Hudsonville); Hudsonville (MI); Vor Ort; USD 42.000 - 66.000; Vollzeit

Zusammenfassung

Baker Buick GMC Hudsonville is seeking an energetic Automotive Service Advisor to join our Buick GMC team. You will be the primary contact for customers, explain recommended services, and ensure accurate scheduling and communication throughout the repair process.

Ideal candidates have dealership service experience, a valid driver's license, and a willingness to learn our processes and warranty procedures. High school diploma required; college experience is a plus.

Qualifikationen

• Experience in a dealership service department or automotive repair shop.
• CDK dealer management system experience is a bonus.
• A valid driver’s license and insurability rating are required.
• High School Diploma or equivalent; college experience is a plus.

Aufgaben

• Be the primary customer contact, from the point of initial greeting to delivery of the serviced vehicle.
• Learn your product to be a credible resource for your customers.
• Thoroughly assess customer needs and present the appropriate services.
• Champion the multi-point inspection process and review results with every customer.
• Organize and present estimates that make customers want to invest in their vehicles.
• Manage your book of business making sure vehicles get through the shop on schedule.
• Ensure customers stay informed with up-to-date progress and changes in status.
• Insist on keeping your paperwork organized and current.
• Understand and stay compliant with the manufacturer warranty and policy & procedures.

Kenntnisse

Dealership service experience

Ausbildung

High School Diploma

College experience

Tools

CDK dealer management system

Jobbeschreibung

Baker Buick GMC Hudsonville is seeking an energetic Automotive Service Advisor to join our Buick GMC team. You will be the primary contact for customers, explain recommended services, and ensure accurate scheduling and communication throughout the repair process.

Ideal candidates have dealership service experience, a valid driver's license, and a willingness to learn our processes and warranty procedures. High school diploma required; college experience is a plus.