Automotive Service Advisor | High Earning Potential

Lithia & Driveway; Elk Grove (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Job summary

Elk Grove Ford in Elk Grove, CA is seeking a Service Advisor to greet customers promptly, document concerns, and translate them into repair orders, ensuring a smooth service experience.

You will communicate recommended services and timelines, provide status updates, and coordinate with technicians to ensure quality work. Spanish-speaking candidates are encouraged to apply, with bilingual communication skills considered a plus.

Qualifications

• 2+ years of Service Advisor experience.
• Spanish-speaking candidates are encouraged to apply; bilingual communication skills are a plus.
• Knowledge of automotive systems and maintenance services.
• Experience meeting sales and customer satisfaction goals.
• Respond promptly to customer questions in person, by phone, and by email.

Responsibilities

• Greet customers promptly and build trust from the first interaction.
• Document customer concerns and translate them into repair orders.
• Communicate recommended services and maintenance.
• Provide regular updates on repair status and timelines.
• Coordinate with technicians to ensure quality work completion.
• Ensure every customer interaction reflects high-quality service and customer satisfaction.

Skills

Service Advisor experience

Bilingual capability

Automotive systems knowledge

Sales & customer satisfaction

Communication (in person/phone/email)

Education

High School diploma or equivalent

Job description

Elk Grove Ford in Elk Grove, CA is seeking a Service Advisor to greet customers promptly, document concerns, and translate them into repair orders, ensuring a smooth service experience.

You will communicate recommended services and timelines, provide status updates, and coordinate with technicians to ensure quality work. Spanish-speaking candidates are encouraged to apply, with bilingual communication skills considered a plus.