Automotive Service Advisor — Commission Potential

Elk Grove Acura; Elk Grove (CA); On-site; USD 35,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid sick leave

Opportunities for professional growth

Job summary

Knight Group is seeking an experienced Automotive Service Advisor for our Elk Grove, CA location. You will greet customers, schedule repairs, and communicate with technicians about vehicle needs and timelines.

The role requires strong customer service, metal knowledge, and the ability to manage multiple tasks in a fast-paced dealership environment. Weekend availability and a California license are preferred.

Qualifications

• Previous automotive Service Advisor experience preferred.
• Strong customer service and communication skills.
• General knowledge of automotive maintenance and repair.
• Excellent organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced dealership environment.
• Strong computer skills; dealership management system experience preferred.
• Professional appearance and positive attitude.
• Ability to work independently and as part of a team.
• Valid California driver's license and acceptable driving record if required for job duties.
• Availability to work Saturdays as scheduled.

Responsibilities

• Greet customers and assist with their automotive service needs.
• Schedule appointments and prepare accurate repair orders.
• Listen to customer concerns and communicate vehicle issues to service technicians.
• Recommend maintenance and repair services based on vehicle needs and technician recommendations.
• Explain repair estimates, service recommendations, and completion timelines.
• Maintain communication with customers regarding vehicle status and repair progress.
• Coordinate with technicians and service management to ensure timely completion of repairs.
• Review completed repair orders and explain services and charges to customers.
• Address customer questions and concerns professionally.
• Maintain accurate customer records and service documentation.
• Meet dealership performance, sales, and customer satisfaction goals.
• Follow dealership policies, safety procedures, and professional standards.
• Perform additional duties as assigned by management.

Skills

Customer service

Communication skills

Automotive knowledge

Organization & multitasking

Computer skills

Tools

Dealership management system

Job description

Knight Group is seeking an experienced Automotive Service Advisor for our Elk Grove, CA location. You will greet customers, schedule repairs, and communicate with technicians about vehicle needs and timelines.

The role requires strong customer service, metal knowledge, and the ability to manage multiple tasks in a fast-paced dealership environment. Weekend availability and a California license are preferred.