Automotive Service Advisor – High-Earning Potential

L0547 Elk Grove Ford; Elk Grove (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Elk Grove Ford is seeking a professional Service Advisor to greet customers, document concerns, translate them into repair orders, and coordinate with technicians to ensure high‑quality service. This full‑time role pays between $64,500 and $161,800 per year and includes performance‑driven incentives, commissions, and benefits.

Location: Elk Grove, CA. The candidate should have 2+ years of Service Advisor experience, strong automotive knowledge, and a track record of meeting sales and

Qualifications

• 2+ years of Service Advisor experience.
• Knowledge of automotive systems and maintenance services.
• Experience meeting sales and customer satisfaction goals.
• Respond promptly to customer questions in person, by phone, and by email.
• Follow up with customers to support the service process.

Responsibilities

• Greet customers promptly and build trust from the first interaction.
• Document customer concerns and translate them into repair orders.
• Communicate recommended services and maintenance.
• Provide regular updates on repair status and timelines.
• Coordinate with technicians to ensure quality work completion.
• Ensure every customer interaction reflects high-quality service and customer satisfaction.

Skills

Service Advisor

Automotive Knowledge

Customer Service

Sales Goals

Communication

Job description

Elk Grove Ford is seeking a professional Service Advisor to greet customers, document concerns, translate them into repair orders, and coordinate with technicians to ensure high‑quality service. This full‑time role pays between $64,500 and $161,800 per year and includes performance‑driven incentives, commissions, and benefits.

Location: Elk Grove, CA. The candidate should have 2+ years of Service Advisor experience, strong automotive knowledge, and a track record of meeting sales and