Automotive Service Advisor — High Earners, Weekends Off

Macsservicecenter; Ashland (VA); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k) matching

Competitive salary

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Tuition assistance

Job summary

Mac's Auto Repair and Tire Center is seeking a Service Advisor to greet customers, assess concerns, and determine service needs. You will research procedures and parts using Mitchell 1, ALLDATA, and Protractor & Auto Flow, create repair orders, and secure customer approvals before work begins.

As the central link between customers and the shop crew, you will review completed work, collect payments, and manage end-of-day sales.

Qualifications

• 3+ years as a Service Advisor in auto repair or dealership.
• 2+ years of retail sales/customer service in automotive settings.
• Strong knowledge of vehicle maintenance and tires.
• Proficiency with Mitchell 1, ALLDATA and related software.
• High school diploma or equivalent vocational training.
• Excellent communication, organization and payment handling.

Responsibilities

• Greet customers and determine service needs.
• Research procedures, parts and labor using Mitchell 1/ALLDATA.
• Create Repair Orders, present estimates and obtain approvals.
• Serve as liaison between customers and technicians.
• Review work with customers and handle payments at end of day.

Skills

Service Advisor experience

Retail sales

Customer service

Communication

Payment handling

Organizational skills

Education

High School diploma

Vocational training

Tools

Mitchell 1

ALLDATA

Protractor & Auto Flow

Job description

Mac's Auto Repair and Tire Center is seeking a Service Advisor to greet customers, assess concerns, and determine service needs. You will research procedures and parts using Mitchell 1, ALLDATA, and Protractor & Auto Flow, create repair orders, and secure customer approvals before work begins.

As the central link between customers and the shop crew, you will review completed work, collect payments, and manage end-of-day sales.