Jones Automotive Service Advisor | No Weekends

Msautomotive; Covington (GA); On-site; USD 60,000 - 91,000; Full time

Benefits offered by this job

Industry-leading pay

Exceptional benefits

Career growth opportunities

Job summary

Main Street Auto in Covington, GA seeks a detail-oriented Service Advisor to be the primary contact for customers in our automotive service department. You will manage vehicle maintenance and repair needs while delivering an outstanding customer experience.

Responsibilities include greeting customers, coordinating service, preparing cost estimates, writing repair orders, and following up to ensure satisfaction. Strong communication, multitasking, and knowledge of automotive systems are essential.

Qualifications

• High school diploma or equivalent; automotive education is a plus.
• Multitasking and organization are essential.
• Able to write repair orders and upsell services.
• Proven experience as a Service Advisor in automotive industry.
• Excellent communication and interpersonal skills.
• Strong knowledge of automotive systems.
• Proficient with automotive software and systems.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and provide a warm, professional atmosphere.
• Act as main contact for customers and understand their needs.
• Document concerns and communicate with technicians.
• Schedule and confirm service appointments efficiently.
• Gather vehicle history, symptoms, and requested services.
• Advise on services, maintenance schedules, and repairs.
• Prepare accurate cost estimates for parts and labor.
• Explain estimates clearly to customers and obtain approvals.
• Create and manage repair orders with complete records.
• Maintain up-to-date service records and compliance.
• Coordinate with technicians to ensure timely work.
• Follow up to ensure customer satisfaction and address issues.

Skills

Multitasking

Communication skills

RO writing

Sales ability

Customer service

Education

High school diploma

Tools

Automotive software

Dealer management system

Job description

Why come work for Main Street Auto?

• Earn Industry-Leading Pay
• Enjoy Exceptional Benefits
• Unlock Endless Career Growth Opportunities

We are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.

• No Weekends
• 3-5 years previous service advisor experience preferred
• $1150-$1750k week

Responsibilities

Customer Interaction

• Greet customers and provide a warm, friendly, and professional atmosphere.
• Act as the main point of contact for customers, understanding their concerns and requirements.
• Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.

Service Coordination

• Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
• Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
• Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.

Cost Estimation and Approval

• Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
• Explain cost estimates to customers, providing clear and understandable explanations.
• Obtain customer approval for repairs, ensuring transparency and consent throughout the process.

Repair Order Management

• Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
• Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
• Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.

Customer Satisfaction

• Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
• Handle customer complaints professionally and elevate as necessary to resolve them effectively.
• Strive to exceed customer expectations, providing personalized and exceptional service.

Requirements

• High school diploma or equivalent (additional automotive education or certification is a plus).
• Multitasking is a must
• Write RO's and have the ability to sell work
• Proven experience as a Service Advisor in the automotive industry or a related field.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
• Strong organizational and time management abilities to handle multiple tasks efficiently.
• Sound technical knowledge of automotive systems and repairs.
• Proficient computer skills and familiarity with automotive software and systems.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Customer-oriented mindset with a commitment to delivering exceptional service.

Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.

Further questions about the job? Email us at: [e-mail]