Automotive Service Advisor | Health, PTO & 401K

Mike Carpino Ford Parsons; Parsons (KS); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

PTO

401(K) Matching

Competitive Pay

Job summary

Mike Carpino Ford Parsons is seeking a friendly, organized Service Advisor to join our team. You will be the primary contact between customers and the service department, ensuring clear communication, quality service, and a positive experience from start to finish.

Responsibilities include greeting customers, collecting vehicle information, reporting symptoms, preparing labor and parts estimates, managing repair orders, and updating customers on progress.

Qualifications

• High school diploma or equivalent.
• Willing to learn DMS, processes, and automotive terminology.
• Able to lift 50 pounds and stand for extended periods.
• Dependable, organized, and able to multitask.
• Positive, friendly attitude.
• Basic computer skills.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Create and manage repair orders

Skills

Customer service

Organization

Multitasking

Communication

Computer skills

Positive attitude

Education

High school diploma

Tools

DMS

Job description

Mike Carpino Ford Parsons is seeking a friendly, organized Service Advisor to join our team. You will be the primary contact between customers and the service department, ensuring clear communication, quality service, and a positive experience from start to finish.

Responsibilities include greeting customers, collecting vehicle information, reporting symptoms, preparing labor and parts estimates, managing repair orders, and updating customers on progress.