Service Advisor — Flexible Hours, Health Insurance, PTO

Mike Carpino Ford, Inc; Parsons (KS); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

Mike Carpino Ford, Inc. is seeking a Service Advisor in Parsons, KS to greet customers, gather vehicle information, and report symptoms to identify needed maintenance.

You will prepare labor and parts estimates, set follow-up times, and monitor progress while keeping customers informed throughout the day. Ideal candidates have Ford dealership experience or a strong background in customer service, with the ability to learn new programs and adapt in a fast-paced automotive environment.

Qualifications

• Minimum of 1 year in service department.
• Prior Ford dealership experience is a plus.
• Ability to learn new programs and repair/service procedures.
• Positive, friendly attitude and strong customer focus.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of labor and parts costs.
• Establish follow up time.
• Monitor progress of each vehicle and update customers.
• Verify final invoice reconciles with the work performed.
• Explain all completed work and charges to customers.

Skills

Customer service

Problem identification

Automobile knowledge

Communication

Energetic personality

Integrity

Computer skills

Physical stamina

Education

High school diploma or equivalent

Job description

Mike Carpino Ford, Inc. is seeking a Service Advisor in Parsons, KS to greet customers, gather vehicle information, and report symptoms to identify needed maintenance.

You will prepare labor and parts estimates, set follow-up times, and monitor progress while keeping customers informed throughout the day. Ideal candidates have Ford dealership experience or a strong background in customer service, with the ability to learn new programs and adapt in a fast-paced automotive environment.