Service Advisor (Parsons)

Mike Carpino Ford Lincoln; Parsons (KS); On-site; USD 40,000 - 55,000; Full time

Job summary

Mike Carpino Ford Lincoln in Parsons, KS, is seeking a Service Advisor to coordinate vehicle maintenance with customers, review history, and relay accurate repair estimates. You will schedule appointments, communicate costs clearly, and ensure customer satisfaction through professional interactions.

The role emphasizes teamwork, attention to detail, and a professional presentation, with opportunities for training and growth within a locally owned dealership.

Qualifications

• Experience in automotive service advisor role preferred.
• Ability to relay cost estimates to customers clearly.
• Strong teamwork and professional appearance.

Responsibilities

• Assist customers, technicians, and wholesale customers in selecting services.
• Present parts availability, suggest companion requirements, and offer specials.
• Provide concierge support for owner inquiries to ensure needs are met effectively.
• Determine part availability; if not in stock, submit overnight orders as requested.
• Ensure daily inventory or technicians' time is allocated to customers.
• Set up part orders for daily shipment, delivery, or pickup.

Skills

Customer service

Communication

Sales oriented

Time management

Job description

Full Job Description

Mike Carpino Ford is your locally owned Ford dealership who takes pride in our professionalism, positivity, teamwork, and honesty. As we continue to grow, we are looking for candidates who embody these values to join our team. At Mike Carpino Ford, we value our employees and treat them like family. We offer ongoing training programs, advancement opportunities, and great benefits. As a Service Advisor, you will be vital in scheduling appointments, relaying important information about vehicle maintenance and repairs to customers, reviewing service history, while also providing and explaining accurate cost estimates.

Duties & Responsibilities

• Assist customers/technicians/wholesale customers in selecting
• Required Parts, Suggest Companion Requirements, Offer Specials, And ensure that the customer is exposed to the full product line.
• Carrying out additional assignments that allow the dealership to leave a positive impression on the customer.
• Provide concierge support for all owner inquiries to assure customer needs are handled to best abilities.
• Determine availability of part, if not in stock, and submit overnight order if requested by the customer or advisor.
• Ensure that the daily inventory or technicians\' time is consistently sold to customers.
• Set up part orders for daily shipment, delivery, or pick-up
• Be friendly, professional and efficient when working with customers and co-workers
• Keep tidy workspace
• Maintain a professional, well-groomed, personal appearance