Automotive Service Advisor - Guest Experience Pro

Ferman Automotive Group; Lutz (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Ferman Automotive Group in Florida is seeking a Service Advisor to be the primary liaison between guests and the service department. You will greet guests, document concerns, write repair orders, and communicate service recommendations clearly.

You will provide labor and parts estimates, maintain updates with guests, coordinate with technicians, and help drive department revenue while delivering an exceptional guest experience.

Qualifications

• The candidate should have strong guest service, communication, and interpersonal skills.
• They must be able to explain technical automotive information clearly.
• Experience with automotive service operations is preferred.

Responsibilities

• Greet guests and document vehicle concerns accurately and professionally.
• Write repair orders and communicate service recommendations clearly to guests.
• Provide accurate estimates for labor, parts, and repair timelines.
• Maintain ongoing communication with guests regarding vehicle status and updates.
• Coordinate with technicians to ensure proper diagnosis and efficient workflow.
• Upsell recommended maintenance and services when appropriate.
• Schedule service appointments and manage daily shop workload.
• Follow up with guests after service to ensure satisfaction.

Skills

Guest service

Communication

Organizational skills

Sales aptitude

DMS proficiency

Multitasking

Problem-solving

Conflict resolution

Professional demeanor

Education

High school diploma or GED

Associate’s degree or automotive tech training

Tools

Dealership management software (DMS)

Job description

Ferman Automotive Group in Florida is seeking a Service Advisor to be the primary liaison between guests and the service department. You will greet guests, document concerns, write repair orders, and communicate service recommendations clearly.

You will provide labor and parts estimates, maintain updates with guests, coordinate with technicians, and help drive department revenue while delivering an exceptional guest experience.