Guest-Focused Auto Service Advisor

Ferman of Countryside LLC; Clearwater (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Ferman of Countryside LLC in Clearwater, FL is seeking a Service Advisor to be the primary liaison between guests and the service department. You will greet guests, document concerns, write repair orders, and relay clear service recommendations while providing accurate estimates and updates throughout the repair process.

Ideal candidates have strong guest service and communication skills, experience with dealership management systems, and a customer-focused, organized approach to meet department

Qualifications

• High school diploma or GED required.

Responsibilities

• Greet guests and document vehicle concerns accurately and professionally.
• Write repair orders and clearly communicate service recommendations to guests.
• Provide accurate estimates for labor, parts, and repair timelines.
• Maintain ongoing communication with guests regarding vehicle status and updates.
• Coordinate with technicians to ensure proper diagnosis and efficient workflow.
• Review repair orders for accuracy, completeness, and compliance.
• Upsell recommended maintenance and services based on vehicle needs.
• Ensure guest concerns are addressed promptly and professionally.
• Schedule service appointments and manage daily shop workload.
• Coordinate with parts department to ensure timely availability of required parts.
• Follow up with guests after service completion to ensure satisfaction.
• Handle warranty claims and documentation as needed.
• Maintain accurate records in the dealership management system (DMS).
• Work with service management to meet department performance goals.
• Ensure compliance with dealership policies and manufacturer guidelines.

Skills

Guest service

Communication

Interpersonal skills

Explain technical info

Organizational skills

Sales aptitude

DMS proficiency

Problem solving

Education

High school diploma or GED

Associate degree or automotive tech training

1–3 years guest service or automotive exp.

Experience as Service Advisor preferred

ASE or manufacturer training a plus

Tools

DMS

Job description

Ferman of Countryside LLC in Clearwater, FL is seeking a Service Advisor to be the primary liaison between guests and the service department. You will greet guests, document concerns, write repair orders, and relay clear service recommendations while providing accurate estimates and updates throughout the repair process.

Ideal candidates have strong guest service and communication skills, experience with dealership management systems, and a customer-focused, organized approach to meet department