Automotive Service Advisor | Guest Experience Champion

Fermanfordclearwater; Clearwater (FL); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Ferman Ford Clearwater is seeking a Service Advisor to be the primary contact for dealership guests in the service department. You will greet customers, document concerns, write repair orders, and relay clear service recommendations.

You will provide labor and part estimates, maintain open communication on status, coordinate with technicians, and ensure warranty claims are handled professionally. The ideal candidate is customer-focused and has experience with DMS systems.

Qualifications

• Strong guest service, communication, and interpersonal skills.
• Ability to explain technical automotive information clearly.
• Strong organizational and multitasking abilities.
• Sales aptitude with ability to recommend additional services when appropriate.
• Proficiency with computer systems and dealership management software (DMS).
• Ability to work in a fast-paced, customer-driven environment.
• Strong problem-solving and conflict resolution skills.
• Professional demeanor and appearance.

Responsibilities

• Greet guests and document vehicle concerns accurately.
• Write repair orders and clearly communicate service recommendations to guests.
• Provide accurate estimates for labor, parts, and repair timelines.
• Maintain ongoing communication with guests regarding vehicle status and updates.
• Coordinate with technicians to ensure proper diagnosis and efficient workflow.
• Review repair orders for accuracy, completeness, and compliance.
• Upsell recommended maintenance and services based on vehicle needs.
• Ensure guest concerns are addressed promptly and professionally.
• Schedule service appointments and manage daily shop workload.
• Coordinate with parts department to ensure timely availability of required parts.
• Follow up with guests after service completion to ensure satisfaction.
• Handle warranty claims and documentation as needed.
• Maintain accurate records in the dealership management system (DMS).
• Work with service management to meet department performance goals.
• Ensure compliance with dealership policies and manufacturer guidelines.

Skills

Guest service

Communication

Interpersonal skills

Technical explanation

Organization multitasking

Sales aptitude

DMS proficiency

Fast-paced environment

Problem solving

Professional demeanor

Education

High school diploma or GED

Associate’s degree or technical training

ASE certification or manufacturer training

Tools

DMS

Job description

Ferman Ford Clearwater is seeking a Service Advisor to be the primary contact for dealership guests in the service department. You will greet customers, document concerns, write repair orders, and relay clear service recommendations.

You will provide labor and part estimates, maintain open communication on status, coordinate with technicians, and ensure warranty claims are handled professionally. The ideal candidate is customer-focused and has experience with DMS systems.