Automotive Service Advisor - Expert Guest Experience

Ferman Automotive Group; Tampa (FL); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Ferman Automotive Group in Tampa, FL is seeking a Service Advisor to serve as the primary contact between guests and the service department. You will greet guests, understand vehicle concerns, recommend services, prepare repair orders, and ensure clear communication throughout the repair process.

The ideal candidate is guest-focused, organized, and knowledgeable about automotive service operations, with 1–3 years of customer service or automotive experience and a professional demeanor.

Qualifications

• 1–3 years customer service or automotive experience preferred.
• High school diploma or GED required; automotive tech training preferred.
• ASE certification or manufacturer training is a plus.

Responsibilities

• Greet guests and document vehicle concerns accurately.
• Write repair orders and clearly communicate service recommendations to guests.
• Provide accurate estimates for labor, parts, and repair timelines.
• Maintain ongoing communication with guests regarding vehicle status and updates.
• Coordinate with technicians to ensure proper diagnosis and efficient workflow.
• Upsell recommended maintenance and services based on vehicle needs.
• Schedule service appointments and manage daily shop workload.
• Handle warranty claims and documentation as needed.

Skills

Guest service

Communication

Interpersonal skills

Organizational skills

Sales aptitude

DMS proficiency

Technical explanation

Problem solving

Education

High school diploma or GED

Associate’s degree or automotive tech training

ASE certification or manufacturer training

Tools

DMS (Dealer Management System)

MS Office

Job description

Ferman Automotive Group in Tampa, FL is seeking a Service Advisor to serve as the primary contact between guests and the service department. You will greet guests, understand vehicle concerns, recommend services, prepare repair orders, and ensure clear communication throughout the repair process.

The ideal candidate is guest-focused, organized, and knowledgeable about automotive service operations, with 1–3 years of customer service or automotive experience and a professional demeanor.