Auto Service Advisor: Guest Experience & Upsell Champion

Ferman Automotive Group; Palm Harbor, Northern (FL, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Ferman Automotive Group in Palm Harbor, FL seeks a Service Advisor to be the primary contact between guests and the service department. You will greet guests, document concerns, prepare repair orders, explain estimates, and ensure clear communication throughout the repair process.

The ideal candidate is guest-focused, organized, and knowledgeable about automotive service operations, with 1–3 years of customer service or automotive experience preferred. ASE training is a plus.

Qualifications

• Guest-focused service mindset with strong communication.
• Ability to explain technical automotive information clearly.
• Highly organized with multitasking abilities.
• Sales aptitude to recommend additional services.
• Proficient with dealership computer systems and DMS.
• Thrives in a fast-paced, customer-driven environment.
• Strong problem-solving and conflict resolution skills.
• Professional demeanor and appearance.

Responsibilities

• Greet guests and document vehicle concerns accurately.
• Write repair orders and communicate service recommendations.
• Provide accurate estimates for labor, parts, and timelines.
• Maintain ongoing communication with guests about status.
• Coordinate with technicians to ensure efficient workflow.
• Review repair orders for accuracy, completeness, and compliance.
• Upsell recommended maintenance and services based on vehicle needs.
• Ensure guest concerns are addressed promptly and professionally.
• Schedule service appointments and manage daily shop workload.
• Coordinate with parts department to ensure timely availability of required parts.
• Follow up with guests after service to ensure satisfaction.
• Handle warranty claims and documentation as needed.
• Maintain accurate records in the dealership management system (DMS).
• Work with service management to meet department performance goals.
• Ensure compliance with dealership policies and manufacturer guidelines.

Skills

Guest service

Communication

Interpersonal skills

Explain technical info

Organization

Multitasking

Sales aptitude

DMS proficiency

Education

High school diploma or GED

Associate degree or automotive training

ASE certification (plus)

Tools

DMS

Dealership software

Job description

Ferman Automotive Group in Palm Harbor, FL seeks a Service Advisor to be the primary contact between guests and the service department. You will greet guests, document concerns, prepare repair orders, explain estimates, and ensure clear communication throughout the repair process.

The ideal candidate is guest-focused, organized, and knowledgeable about automotive service operations, with 1–3 years of customer service or automotive experience preferred. ASE training is a plus.