BMW Service Consultant / Advisor

BMW of Fort Walton Beach; Fort Walton Beach (FL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits (medical, dental,

401(k) with company match

Paid vacation and holidays

BMW dealership training

Career growth opportunities

Employee discounts on vehicles, parts,

Team-oriented work environment

Job summary

BMW of Fort Walton Beach is seeking an experienced Automotive Service Consultant/Advisor to join our dealership team in Fort Walton Beach, FL. You will greet customers, document concerns, prepare repair orders, communicate with technicians, and provide accurate estimates while delivering an exceptional ownership experience.

The ideal candidate has prior service advisor experience, excellent communication skills, and the ability to thrive in a fast-paced automotive environment.

Qualifications

• Experience as Automotive Service Advisor/Consultant or equivalent.
• Strong communication and customer service skills are required.
• Ability to manage multiple tasks and maintain organization in a fast-paced environment.

Responsibilities

• Greet customers promptly and schedule service appointments.
• Listen to and document customer concerns accurately.
• Create detailed repair orders and communicate repair needs to technicians.
• Translate customer concerns into standard automotive repair terminology.
• Explain recommended repairs and service history to customers.
• Provide accurate estimates for repair costs and completion times.
• Maintain regular communication with customers throughout the repair process.
• Coordinate parts ordering and schedule follow-up appointments.
• Resolve customer concerns professionally to ensure satisfaction.
• Deliver an exceptional ownership experience and drive loyalty.
• Meet dealership goals related to customer satisfaction, sales, and productivity.

Skills

Customer service

Communication

Multitasking

Organization

CDK/Xtime experience

Tools

CDK

Xtime

Job description

Description

Are you dependable, customer-focused, and ready to take your automotive career to the next level? BMW of Fort Walton Beach is looking for an experienced Automotive Service Consultant / Advisor to join our growing team.

As an authorized BMW dealership, we are committed to delivering an exceptional ownership experience through outstanding customer service, expert vehicle care, and industry-leading technology. Our team is built on integrity, professionalism, and continuous improvement, providing an environment where motivated individuals can thrive and build a rewarding career.

If you're passionate about helping customers and enjoy working in a fast-paced, performance-driven environment, we'd love to hear from you.

Responsibilities

• Greet customers promptly and schedule service appointments.
• Listen to and document customer concerns accurately.
• Create detailed repair orders and communicate repair needs clearly to technicians.
• Translate customer concerns into standard automotive repair terminology.
• Explain recommended repairs, maintenance services, and vehicle service history.
• Provide accurate estimates for repair costs and completion times.
• Maintain regular communication with customers throughout the repair process.
• Coordinate parts ordering and schedule follow-up appointments as needed.
• Resolve customer concerns professionally while ensuring complete customer satisfaction.
• Deliver an exceptional ownership experience that builds long-term customer loyalty.
• Meet dealership performance goals related to customer satisfaction, sales, and productivity.

Benefits

• Competitive compensation with performance incentives.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Ongoing BMW and dealership training opportunities.
• Career advancement within ZT Automotive.
• Employee discounts on vehicles, parts, and service.
• Supportive team environment with opportunities for long-term growth.

Requirements

• Previous Automotive Service Advisor/Consultant experience required.
• BMW experience preferred but not required.
• Valid driver's license with a clean driving record.
• CDK and Xtime experience is preferred.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to thrive in a fast-paced dealership environment.
• Basic computer proficiency and ability to learn dealership software.