Automotive Service Advisor: Growth, Training & Benefits

Group 1 Automotive, Inc.; Oklahoma City (OK); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid time off

Employee stock purchase plan

Employee vehicle purchase program

Training opportunities

Pinnacle Awards

Job summary

Group1 Bob Howard Hyundai, part of Group 1 Automotive, is growing fast and seeks a Service Advisor to join our high-performing team. You will be a key contact for customers, guiding them through the service experience with clarity and care.

We value trust, clear communication, and teamwork. Must be willing to work Saturdays and deliver exceptional service, building lasting relationships and driving customer satisfaction.

Qualifications

• Previous customer-facing sales experience is required.
• Automotive Service Advisor experience is a plus.
• Xtime & CDK experience is a plus.
• Strong desire to provide an exceptional customer experience.

Responsibilities

• Schedule, confirm, and manage service appointments.
• Greet customers, walkarounds, and document concerns and service needs.
• Create detailed repair orders with cost and time estimates.
• Recommend maintenance based on vehicle condition and guidelines.
• Communicate with technicians and parts to prioritize work.
• Provide updates to customers on repair status and costs.
• Deliver vehicles after service and ensure satisfaction.
• Maintain product and warranty knowledge to guide service recommendations.

Skills

Customer service experience

Sales oriented

Strong communication

Fast-paced environment

Education

High School diploma

Tools

CDK experience

Xtime experience

Job description

Group1 Bob Howard Hyundai, part of Group 1 Automotive, is growing fast and seeks a Service Advisor to join our high-performing team. You will be a key contact for customers, guiding them through the service experience with clarity and care.

We value trust, clear communication, and teamwork. Must be willing to work Saturdays and deliver exceptional service, building lasting relationships and driving customer satisfaction.