Automotive Service Advisor - Growth, Training & Benefits

Group1 Automotive, Inc.; Folsom, Northern (CA, KY); Hybrid; USD 60,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Professional work environment

Job summary

Folsom Lake Toyota, part of Group 1 Automotive, is seeking an Automotive Service Advisor to join our busy service department in California. The role focuses on delivering excellent customer service, preparing accurate labor and parts estimates, and maintaining clear communication with customers and technicians.

We offer competitive pay and a comprehensive benefits package, including health and dental coverages, a 401(k) plan with company match, PTO, ESPP, vehicle purchase program, and ongoing

Qualifications

• At least 1 year dealership experience
• Must be able to write clear and precise repair instructions
• Provide estimates for labor and parts
• Establish/determine customers method of payment
• Obtain customers signature on PO
• Continuous communication on jobs throughout the day
• Coordinate with manufacturer and/or extended warranty companies for approval in advance of repairs
• Be knowledgeable of products and services
• Meet or exceed sales quotas set by management
• Test drive vehicles when necessary

Responsibilities

• Promptly meet and greet service customers in a friendly and courteous manner.
• Listen to customer’s reasons for bringing in their vehicle to the service department.
• Offer logical diagnostic services or repairs to satisfy customers’ concerns.
• Provide accurate estimates for all the services or repairs recommended.
• Handle minor customer complaints with courtesy, tact and in a manner that does not further aggravate problems.
• Personally turn over to the service manager or other designated management representative, customers with complaints that cannot be satisfied at the ASM level.
• Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller’s inquiry.
• Checks on progress of repair throughout the day; contacts customers regarding changes in the estimate or promised time.
• Sell the proper repairs and/or services to customers’ perceived needs.
• Present a service menu of recommended maintenance services to every service customer.
• Make a genuine effort to sell maintenance services due on every service customer vehicle.
• Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide.
• Give every customer an accurate estimate at the same time the repair order is initially written.
• Obtain properly documented telephone approval for add-ons when customers are not at the dealership.
• Meet or exceed sales objectives set by management.
• Write repair orders clearly for the designated work and maintain proper documentation.
• Maintain a service scheduling form and keep records up to date.
• Document repair order changes and ensure pricing accuracy.
• Maintain communication with the technical staff regarding job status changes.
• Inform the sales manager of potential new vehicle sales customers.
• Confirm service appointments by telephone the day before arrival.
• Notify customers when work is finished and communicate any delays or changes.
• Report safety or integrity concerns to management.

Job description

Folsom Lake Toyota, part of Group 1 Automotive, is seeking an Automotive Service Advisor to join our busy service department in California. The role focuses on delivering excellent customer service, preparing accurate labor and parts estimates, and maintaining clear communication with customers and technicians.

We offer competitive pay and a comprehensive benefits package, including health and dental coverages, a 401(k) plan with company match, PTO, ESPP, vehicle purchase program, and ongoing