Automotive Service Advisor | Growth, Bonuses & Training

Kia of Carmel; Indianapolis (IN); Hybrid; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and ~

Job summary

The Ed Napleton Automotive Group is seeking a Service Advisor for Napleton KIA of Carmel in Carmel, IN. You will liaise with customers and technicians to present vehicle repair recommendations, write clear repair orders, and keep customers informed throughout the service process.

This role emphasizes exceptional customer service, tech-savviness, and teamwork with service staff. It offers a growth-oriented path within a large, multi-brand dealership group with comprehensive benefits.

Qualifications

• Exceptional Customer Service Skills.
• Tech savvy - able to learn and utilize technology.
• Previous Automotive Service Advisor Experience is a plus but not required.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Skills

Customer Service

Tech Savvy

Automotive Service Advisor Experience

Job description

The Ed Napleton Automotive Group is seeking a Service Advisor for Napleton KIA of Carmel in Carmel, IN. You will liaise with customers and technicians to present vehicle repair recommendations, write clear repair orders, and keep customers informed throughout the service process.

This role emphasizes exceptional customer service, tech-savviness, and teamwork with service staff. It offers a growth-oriented path within a large, multi-brand dealership group with comprehensive benefits.