Auto Service Advisor: High Earning Potential & Growth

Napleton Kia; Elmhurst, Northern (IL, KY); Hybrid; USD 55,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on services and vehicles

Growth opportunities

Job summary

The Ed Napleton Automotive Group is seeking a Service Advisor at Napleton's Elmhurst KIA. The role serves as a liaison between customers and technicians, presenting repair recommendations and keeping customers informed throughout the service process.

Responsibilities include handling repair orders with transparent cost/time estimates, maintaining excellent customer communication, and coordinating with technicians to ensure timely work completion.

Qualifications

• Exceptional Customer Service Skills.
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Skills

Exceptional Customer Service Skills

Tech Savvy

Previous Automotive Service Advisor

Job description

The Ed Napleton Automotive Group is seeking a Service Advisor at Napleton's Elmhurst KIA. The role serves as a liaison between customers and technicians, presenting repair recommendations and keeping customers informed throughout the service process.

Responsibilities include handling repair orders with transparent cost/time estimates, maintaining excellent customer communication, and coordinating with technicians to ensure timely work completion.