Automotive Service Advisor — Growth, Training & Advancement

Carpenter-Point-S; Brookings (OR); Sur place; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Stable working hours

Excellent Training – with chances for

Competitive wages

Résumé du poste

CARPENTER POINT S is seeking a Service Advisor to be the primary link between customers and the service department. You will listen to customer needs, recommend tires, oil changes, and preventative maintenance, and clearly explain costs and timelines to ensure a smooth experience.

You will coordinate with technicians, manage service schedules, document concerns, and provide accurate cost estimates. Strong communication and client-focused service are essential to supporting the company’s

Responsabilités

• Perform All Duties and skills of a Service Advisor
• Understand the skills and processes of Service Technician II (Retail & Commercial)
• Conduct an in-depth inspection of the customer's vehicle to identify apparent tire and level II mechanical issues.
• Documenting the customer's concerns and collecting relevant information.
• Recommending tires and basic services based on the vehicle's condition and the customer's concerns.
• Providing clear explanations of recommended tires and/or services, including costs and timeframes.
• Providing customers with accurate cost estimates for proposed tires and/or basic services.
• Scheduling of tires and basic mechanical service
• Higher level of communication with service technicians and customers.
• Suggest preventive maintenance services and upsell additional services when appropriate.

Description du poste

CARPENTER POINT S is seeking a Service Advisor to be the primary link between customers and the service department. You will listen to customer needs, recommend tires, oil changes, and preventative maintenance, and clearly explain costs and timelines to ensure a smooth experience.

You will coordinate with technicians, manage service schedules, document concerns, and provide accurate cost estimates. Strong communication and client-focused service are essential to supporting the company’s