Automotive Service Advisor - Growth & Training

Lexus of Wayzata; United States; On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Paid Sick Leave

Employee Discounts

Ongoing Training

Job summary

Ed Napleton Automotive Group is seeking a Service Advisor for Napleton's Lexus of Wayzata. The role acts as a liaison between customers and technicians, presenting vehicle repair recommendations and maintaining outstanding service levels.

Key duties include writing repair orders with transparent cost/time estimates, keeping customers informed, and coordinating with service staff to ensure timely work completion. Benefits and growth opportunities are available.

Qualifications

• Exceptional Customer Service Skills.
• Tech Savvy—able to learn and utilize technology.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs.
• Write repair orders for customers with full transparency of cost and time estimates.
• Provide exceptional and timely communication—keeping customers updated throughout the process.
• Communicate frequently with Technicians and Parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.
• Other duties as assigned by management.

Skills

Customer service

Tech Savvy

Job description

Ed Napleton Automotive Group is seeking a Service Advisor for Napleton's Lexus of Wayzata. The role acts as a liaison between customers and technicians, presenting vehicle repair recommendations and maintaining outstanding service levels.

Key duties include writing repair orders with transparent cost/time estimates, keeping customers informed, and coordinating with service staff to ensure timely work completion. Benefits and growth opportunities are available.