Service Advisor: Auto Care & Customer Experience

Lexus of Wayzata; Wayzata (MN); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Paid Sick Time

Employee Discounts

Ongoing Training

Family Owned

Job summary

Ed Napleton Automotive Group is seeking a Service Advisor for Lexus of Wayzata. You will act as the liaison between customers and technicians, presenting vehicle repair recommendations and maintaining open communication throughout service visits.

The role includes writing repair orders, transparent cost estimates, and delivering exceptional customer service. Training and growth opportunities are available within one of the nation’s largest dealership groups.

Qualifications

• Exceptional customer service skills.
• Tech-savvy and able to learn new technologies.
• Willingness to undergo a background check and drug screen.
• 18+ years of age.

Responsibilities

• Work with customers to ensure vehicle maintenance needs are met.
• Write repair orders with full transparency of cost and time estimates.
• Provide exceptional and timely communication, keeping customers updated.
• Communicate with Technicians and Parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize Fixed Operations Technology.
• Other duties as assigned by management.

Skills

Customer service

Tech savv y

Job description

Ed Napleton Automotive Group is seeking a Service Advisor for Lexus of Wayzata. You will act as the liaison between customers and technicians, presenting vehicle repair recommendations and maintaining open communication throughout service visits.

The role includes writing repair orders, transparent cost estimates, and delivering exceptional customer service. Training and growth opportunities are available within one of the nation’s largest dealership groups.