Automotive Service Advisor - Growth, Teamwork & Benefits

Diehl CDJR of Grove City; Grove City (Mercer County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

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Job summary

Diehl Automotive in Grove City is seeking an experienced Automotive Service Advisor. You will greet customers, document concerns, advise on maintenance per manufacturer specs, and prepare accurate labor and parts estimates.

Collaborating with technicians and other advisors, you will explain charges, obtain authorizations, handle inquiries, and verify warranty coverage. Full-time, pay based on experience, prior customer service and basic computer skills preferred.

Qualifications

• Greet customers in a timely and friendly manner.
• Obtain accurate information regarding the customers vehicle and document concerns.
• Advise customers on maintenance intervals according to manufacturer specifications.
• Provide customers with a complete and accurate labor and parts estimate.
• Provide customers with a detailed breakdown of all charges for the services performed.
• Obtain prior authorization from the customer or warranty company for repairs.
• Handle telephone inquiries regarding customer concerns, appointments and progress follow-up.
• Verify manufacturer and extended warranty coverage.

Responsibilities

• Greet customers in a timely and friendly manner.
• Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order
• Advise customers on the maintenance intervals according manufacturers specifications
• Provide customers with a complete and accurate estimate for labor and parts
• Provide customers with a detailed breakdown of all charges for the services performed to their vehicle
• Obtain prior authorization from the customer or warranty company of repairs that need to be completed
• Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress
• Verify manufacturer and extended warranty coverage

Skills

Customer Service

Time management

Organizational skills

Microsoft Excel

Tools

DMS experience

Job description

Diehl Automotive in Grove City is seeking an experienced Automotive Service Advisor. You will greet customers, document concerns, advise on maintenance per manufacturer specs, and prepare accurate labor and parts estimates.

Collaborating with technicians and other advisors, you will explain charges, obtain authorizations, handle inquiries, and verify warranty coverage. Full-time, pay based on experience, prior customer service and basic computer skills preferred.