Automotive Service Advisor: Elevate Customer Experience

Germain Honda; Beavercreek (OH); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Professional Development

Employee Discounts

Job summary

Germain of Beavercreek is seeking an Experienced Automotive Service Advisor in Beavercreek, OH. You will be the primary contact for customers needing service and repairs, guiding them through the process and ensuring a high standard of satisfaction.

Responsibilities include estimating, scheduling, coordinating with technicians, and upselling services while maintaining accurate records and complying with dealership policies. Sign-on bonus up to $3k based on experience.

Qualifications

• Proven experience as an Automotive Service Advisor or similar role.
• Strong knowledge of automotive repair procedures and terminology.
• Excellent communication and customer service skills.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Familiarity with automotive service software and scheduling systems.
• Valid driver’s license and a good driving record.

Responsibilities

• Greet customers promptly and courteously, assessing their service needs.
• Provide accurate estimates for services and repairs using OEM guidelines.
• Schedule vehicle service appointments and manage workflow in the service department.
• Communicate effectively with technicians and customers regarding vehicle issues and repair status.
• Follow up with customers to ensure satisfaction and address any post-service concerns.
• Maintain accurate records of customer interactions, services performed, and parts used.
• Promote and upsell additional services that meet customer needs.
• Ensure compliance with all dealership policies and safety regulations.

Skills

Customer service

Communication

Automotive knowledge

Multi-tasking

Service software

Education

High school diploma

Automotive certifications a plus

Job description

Germain of Beavercreek is seeking an Experienced Automotive Service Advisor in Beavercreek, OH. You will be the primary contact for customers needing service and repairs, guiding them through the process and ensuring a high standard of satisfaction.

Responsibilities include estimating, scheduling, coordinating with technicians, and upselling services while maintaining accurate records and complying with dealership policies. Sign-on bonus up to $3k based on experience.