Automotive Service Advisor | Growth & PTO + 401(k) Benefits

Freedomfordusa; Woodbridge Township (NJ); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Employer Match

Paid Holidays

Employee Purchase Program

Referral Programs

Perks & Discount Program

Monthly Employee Celebrations

Paid Manufacturer Training

Company-Supplied Uniforms

Job summary

Freedom Ford in Iselin, NJ is seeking an Automotive Service Advisor to bridge customers with the service team. You will greet clients, collect vehicle details, document issues, inspect vehicles, and recommend maintenance per manufacturer specs. You will prepare cost estimates and keep customers informed throughout repairs.

The role requires excellent communication, detail orientation, and the ability to multitask in a fast-paced service department. Ford experience and CDK familiarity are a plus.

Qualifications

• Strong customer service, communication, and interpersonal skills.
• Knowledge of automotive maintenance, repair orders, and service recommendations.
• CDK experience is a plus; Ford experience is a plus.

Responsibilities

• Greet customers in a timely and friendly manner, making them feel welcome and comfortable.
• Obtain accurate vehicle information from customers, including VIN, make, model, year, and mileage.
• Write up customer's vehicle problems accurately and clearly on the repair order.
• Conduct a preliminary inspection of the vehicle, noting any visible issues or concerns.
• Test drive the customer's vehicle, if necessary, to better understand and diagnose issues.
• Refer to the vehicle's service history to ensure a comprehensive assessment.
• Inspect the vehicle thoroughly, identifying any additional service or maintenance needs based on manufacturer specifications.
• Provide customers with clear and detailed service recommendations, explaining the importance and urgency of each.
• Prepare a complete and accurate written cost estimate for labor and parts required for the repairs.
• Maintain constant communication with the service dispatcher, service technicians, and the parts department to ensure a smooth workflow.
• Keep customers informed of the progress of their vehicle repairs throughout the day.
• Contact customers promptly if there are any changes in the estimate or promised completion time, providing a full explanation.
• Obtain customer authorization for all repairs
• Address any customer concerns or questions with patience and professionalism.
• Obtain the customer's signature on the repair order and provide them with a copy for their records.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Multitasking

Ford experience

Tools

CDK experience

Job description

Freedom Ford in Iselin, NJ is seeking an Automotive Service Advisor to bridge customers with the service team. You will greet clients, collect vehicle details, document issues, inspect vehicles, and recommend maintenance per manufacturer specs. You will prepare cost estimates and keep customers informed throughout repairs.

The role requires excellent communication, detail orientation, and the ability to multitask in a fast-paced service department. Ford experience and CDK familiarity are a plus.