Automotive Service Advisor - Customer Focus & Growth

Nielsen Automotive Group; Dover (NJ); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision and life insur

401(k) retirement plan

Paid vacation and sick leave

Employee discounts on vehicles and服务

Job summary

Nielsen Automotive Group is seeking an Automotive Service Advisor for our Dover, New Jersey location. You will act as the bridge between customers and service technicians, handling appointments, documenting needs, and communicating estimates and progress.

The role requires strong customer service and organizational skills, with the ability to explain technical details in plain language. This is an on-site, full-time position with opportunities for growth within the dealership network.

Qualifications

• At least two years of automotive dealership experience preferred.
• Strong customer service and communication skills.
• Ability to explain technical information clearly to customers.

Responsibilities

• Greet customers promptly and professionally.
• Schedule and confirm service appointments.
• Document customer concerns and work requests on repair orders.
• Explain maintenance and repair recommendations in clear language.
• Prepare and communicate estimates for parts and labor.
• Coordinate with technicians and service team to move repair orders forward.
• Update customers on progress and changes to costs or completion times.
• Explain warranty coverage and assist with questions.

Skills

Customer service

Communication

Problem solving

Organization

Education

High school diploma

Tools

Dealership management system

Job description

Nielsen Automotive Group is seeking an Automotive Service Advisor for our Dover, New Jersey location. You will act as the bridge between customers and service technicians, handling appointments, documenting needs, and communicating estimates and progress.

The role requires strong customer service and organizational skills, with the ability to explain technical details in plain language. This is an on-site, full-time position with opportunities for growth within the dealership network.