Automotive Service Advisor: Customer Focused Auto Care

BLAIN; Portage (MI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(K) with company match

Paid ASE testing and certifications

Associate discount on name brands

Job summary

Blain’s Farm & Fleet is seeking a Service Advisor in Portage, MI to perform automotive services and provide quality customer service. You will be trained to achieve Level I status and grow with the company in a family-owned retail environment.

Responsibilities include assisting customers, using computers to manage inventory and work orders, explaining invoices, handling cashier duties, and performing routine service tasks such as oil changes and tire work.

Qualifications

• Must have great communication skills.
• Ability to pass pre-employment drug screening and background checks.
• Ability to read and speak English.
• Ability to effectively communicate with customers and coworkers.
• Must be 18 years of age or older.
• Prior auto repair experience is preferred.
• Prior retail experience preferred.

Responsibilities

• Assist customers with their purchases in a customer service and sales focused environment.
• Utilize computers to determine product inventory levels and product arrival dates. Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department.
• Explain work orders and invoices to customers.
• Perform Retail Cashier Duties by obtaining and processing customer payments.
• Install batteries, balance wheels, repair and install tires when required.
• Perform oil changes using LOF procedures when required.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
• Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.

Skills

Great communication skills

English proficiency

Retail experience

Job description

Blain’s Farm & Fleet is seeking a Service Advisor in Portage, MI to perform automotive services and provide quality customer service. You will be trained to achieve Level I status and grow with the company in a family-owned retail environment.

Responsibilities include assisting customers, using computers to manage inventory and work orders, explaining invoices, handling cashier duties, and performing routine service tasks such as oil changes and tire work.