Automotive Service Advisor - Growth Path & CSI Focus

Group 1 Automotive; Merriam (KS); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with Company Match

Paid Time Off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Job summary

Group 1 Shawnee Mission Kia is expanding and seeking an Automotive Service Advisor for our brand-new service center. This role focuses on delivering an exceptional customer experience and promoting vehicle maintenance aligned with manufacturer specifications.

Ideal candidates have customer-service excellence, the ability to build rapport, and a proactive attitude. Training will be provided for the right candidate with the right work ethic and drive to succeed.

Qualifications

• Proven customer-facing sales experience required; automotive background is a plus.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles per manufacturers’ specifications.
• Generate and provide customers with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits and CSI improvements.
• Follow manufacturer warranty guidelines and procedures.
• Comply with all laws and company policies regarding customer, company and manufacturer information and vehicles.

Skills

Customer service

Sales experience

Job description

Group 1 Shawnee Mission Kia is expanding and seeking an Automotive Service Advisor for our brand-new service center. This role focuses on delivering an exceptional customer experience and promoting vehicle maintenance aligned with manufacturer specifications.

Ideal candidates have customer-service excellence, the ability to build rapport, and a proactive attitude. Training will be provided for the right candidate with the right work ethic and drive to succeed.