Automotive Service Advisor - Shawnee Mission Kia

Group 1 Automotive, Inc.; Merriam (KS); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) with Company Match

Paid Time off

Employee Vehicle Purchase Program

Employee Stock Purchase Plan

Climate Controlled New Facility

Great Benefits

Job summary

Group 1 Shawnee Mission Kia is seeking an Automotive Service Advisor to join our team at our brand-new service center. You will greet customers, assess vehicle information, and build rapport while promoting services and maintaining CSI excellence.

Role emphasizes customer relationship building, accurate estimates, and timely communication with technicians. Automotive experience helps, but a positive attitude and training can lead to leadership opportunities within the organization.

Qualifications

• Proven customer-facing sales experience.
• Automotive background is a plus.
• Track record of accountability, teamwork, and initiative.
• Valid driver license with a good driving record.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Must pass background check, MVR, and drug screening.

Responsibilities

• Greet customers in a timely, friendly manner and obtain vehicle information.
• Actively promote and build rapport with customers.
• Advise customers on care and value of vehicle maintenance per manufacturer specs.
• Generate and provide customers with complete repair estimates.
• Communicate repair completion times to customers and technicians.
• Answer incoming service calls and schedule appointments.
• Follow up to drive repeat visits and CSI improvements.
• Adhere to warranty guidelines and protect customer information.

Skills

Customer-facing sales experience

Automotive background

Accountability & teamwork

Initiative for leadership

Valid driver's license

Excellent customer service

Professional appearance

Background check & MVR

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 Shawnee Mission Kia is growing and looking to add an Automotive Service Advisor to our team at our brand-new service center! This is an opportunity to represent the Kia brand in a modern, high-performing environment focused on delivering an exceptional customer experience.

We're seeking someone who is passionate about customer service, enjoys building relationships, and thrives in a fast-paced setting. Automotive experience is a plus, but not required - the Service Manager can train the right candidate with the right attitude, work ethic, and desire to succeed.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer's warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property

Qualifications

• Proven customer-facing sales experience required; automotive background is a plus
• Proven track record of accountability, teamwork, and initiative, with the ambition to grow into a leadership or management position within the organization
• Familiarity with CSI scores/customer surveys
• Valid driver license in the state that you will work and a good driving record
• Excellent customer service skills
• Professional appearance and work ethic
• Must pass background check, MVR, and drug screening

We offer...

• A Great Working Environment with the Latest State of Art Equipment
• Climate Controlled New Facility
• A Structured Career Path Leading to Management
• Great Benefits!
• Health, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Paid Time off
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.