Automotive Service Advisor – Growth Path & Commission

Key Auto Group; South Burlington (VT); On-site; USD 42,000 - 65,000; Full time

Job summary

Key Motors of South Burlington is seeking a motivated Service Advisor to join our South Burlington, VT team. This role offers commission-based pay with potential for growth within the organization.

You will manage service orders, guide the drive lane, and ensure customers receive prompt, courteous care while maintaining high satisfaction levels. The position emphasizes teamwork, leadership, and a strong customer-first mindset.

Qualifications

• Excellent organizational skills.
• Demonstrated ability to manage others.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver's license.

Responsibilities

• Oversee service orders and flow of drive lane.
• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of the service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain a good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Skills

Communication

Leadership

Organization

Customer service

Teamwork

Self-motivation

Clean driving record

Professional appearance

Job description

Key Motors of South Burlington is seeking a motivated Service Advisor to join our South Burlington, VT team. This role offers commission-based pay with potential for growth within the organization.

You will manage service orders, guide the drive lane, and ensure customers receive prompt, courteous care while maintaining high satisfaction levels. The position emphasizes teamwork, leadership, and a strong customer-first mindset.