Service Advisor

Sun Auto Tire & Service; Burlington (WA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation

Paid Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with  +

Discounted Services on Personal and IM

Opportunity for Advancement

Job summary

Burlington Automotive in the Skagit Valley is hiring a Service Advisor/Sales to greet customers, document concerns, assess service needs, and promote the shop's products and services.

You will provide accurate quotes, track service progress, follow up on repairs, and help drive customer satisfaction while upholding store standards and teamwork.

Qualifications

• Greet customers in person and on the phone with professionalism
• Document customer concerns and service history accurately
• Explain product and service recommendations clearly to customers
• Provide accurate quotes including cost and completion time

Responsibilities

• Greet customers professionally in person and by phone.
• Listen to and document customer concerns; reference service history.
• Recommend services and communicate additional recommendations to customers.
• Promote services, parts, and accessories with understanding of requirements.
• Provide accurate quotes with cost and time estimates; update customers daily.
• Process payments and review warranties and inspections with customers.
• Follow up after service to ensure satisfaction; document returns and warranty parts.
• Support post-repair and declined service follow-ups as needed.
• Other duties as assigned

Skills

Customer service

Sales skills

Communication

Professional appearance

Job description

Overview

Burlington Automotive is situated in the picturesque Skagit Valley, our full-service shop is renowned for its world class care and unwavering commitment to customer satisfaction. Whether you’re in need of routine maintenance or complex repairs, our seasoned technicians leverage their expertise and state-of-the-art equipment to ensure your vehicle receives nothing short of the best. Discover the difference of unparalleled service at Burlington Automotive, where excellence is our standard.

We have an immediate opening for a Service Advisor in Burlington.

The Service Advisor/Sales is responsible for selling and promoting all products and services offered by Burlington Auto by following the company’s store standards and expectations.

COMPENSATION: Ranges from 75K to 90K per year + bonus opportunities.

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Employee Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation, Paid Sick Time, and 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Qualifications:

• Must be at least 18 years of age
• Ability to work a minimum of five days per week, including weekends.
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance & proven ability to work in a process driven environment

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.