Service Advisor

Sun Auto Service; Burlington (WA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation

Paid Sick Time

6 Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Service Discounts

Advancement Opportunities

Job summary

Burlington Automotive in the Skagit Valley is seeking a Service Advisor to drive customer satisfaction and sales. You’ll greet customers, document concerns, and reference service history to tailor recommendations.

You will communicate quotes, status updates, and warranties clearly, while promoting appropriate services. Join a team committed to high standards and growth opportunities in a full-time role.

Qualifications

• Must be 18 years or older.
• Ability to work five days per week, including weekends.
• Prior service advisor experience is helpful but not required.
• Professional appearance and ability to work in a process-driven environment.

Responsibilities

• Greet customers professionally in person and by phone.
• Document concerns and reference service history to identify needs.
• Recommend services with clear explanations for informed decisions.
• Promote services, parts, and accessories based on product knowledge.
• Provide accurate quotes with cost and time estimates.
• Update customers on service status throughout the day.
• Casp out tickets; review multi-point inspections and warranties.
• Conduct post-repair follow-ups to ensure satisfaction.
• Track returns and warranty parts for each customer.
• Perform other duties as assigned.

Skills

Customer Service

Sales Experience

Communication

Organization

Tools

POS System

CRM Software

Job description

Overview

Burlington Automotive is situated in the picturesque Skagit Valley, our full-service shop is renowned for its world class care and unwavering commitment to customer satisfaction. Whether you’re in need of routine maintenance or complex repairs, our seasoned technicians leverage their expertise and state-of-the-art equipment to ensure your vehicle receives nothing short of the best. Discover the difference of unparalleled service at Burlington Automotive, where excellence is our standard.

We have an immediate opening for a Service Advisor in Burlington.

The Service Advisor/Sales is responsible for selling and promoting all products and services offered by Burlington Auto by following the company’s store standards and expectations.

COMPENSATION: Ranges from 75K to 90K per year + bonus opportunities.

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Employee Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation, Paid Sick Time, and 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!

Qualifications:

• Must be at least 18 years of age
• Ability to work a minimum of five days per week, including weekends.
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance & proven ability to work in a process driven environment

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.