Automotive Service Advisor - Growth & Flexible Schedule

jsnautorepair.com; Sarasota (FL); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Life insurance

Paid time off

Professional development assistance

Vision insurance

Job summary

JSN Auto Repair is seeking an experienced Service Advisor to deliver an exceptional customer experience and clearly explain maintenance and repair needs. You will greet customers, document problems, present estimates, and coordinate with technicians to ensure timely, accurate service.

The role emphasizes professional communication, organizational skills, and a proactive approach to customer satisfaction in a fast-paced automotive environment.

Qualifications

• Previous automotive Service Advisor experience preferred.
• Strong customer service and communication skills.
• Ability to explain automotive repairs clearly to customers.
• Strong organizational and time-management skills.
• Comfortable using computers and shop management software.
• Ability to work in a fast-paced environment.
• Professional appearance and positive attitude.
• Valid driver's license.
• ASE certifications are a plus.

Responsibilities

• Greet customers and provide a professional, friendly experience.
• Listen to customer concerns and accurately document vehicle problems.
• Recommend necessary maintenance and repairs based on technician findings.
• Prepare and present estimates to customers.
• Clearly explain recommended repairs, pricing, and timelines.
• Communicate with technicians to ensure repairs are completed accurately and efficiently.
• Keep customers updated throughout the repair process.
• Follow up with customers regarding declined services and future maintenance needs.
• Maintain accurate repair orders and customer information.
• Work toward sales, gross profit, and customer satisfaction goals.
• Build long-term relationships with customers and earn their trust.
• Maintain a clean, organized, and professional work environment.

Skills

Customer service

Communication

Organization

Time management

Professional appearance

Tools

Shop management software

Computers

Job description

JSN Auto Repair is seeking an experienced Service Advisor to deliver an exceptional customer experience and clearly explain maintenance and repair needs. You will greet customers, document problems, present estimates, and coordinate with technicians to ensure timely, accurate service.

The role emphasizes professional communication, organizational skills, and a proactive approach to customer satisfaction in a fast-paced automotive environment.